Privacy Policy

Drivorr is a neutral communication platform. All services are arranged directly between independent users. Drivorr is not a transportation provider, dispatcher, employer, or payment processor and does not set prices, assign drivers, process payments, or guarantee services. Drivorr may collect account data, messages, ride data, offers, reports, reviews, legal acceptance logs, IP address if available, user agent if available, driver-uploaded documents, and admin review notes. Data is used to operate the platform, preserve records, support platform policy review, and maintain clickwrap acceptance. Users may request deletion subject to retention for legal, safety, dispute, security, backup, and compliance needs. Accepted Ride Requests Once a ride request is accepted by a driver, it becomes unavailable to other drivers as part of a user-arranged agreement between independent users. Drivorr does not assign drivers, dispatch rides, or guarantee that any ride will be completed. Non-Assignment Clarification The restriction of availability after acceptance is a technical limitation reflecting a user-arranged agreement and does not constitute assignment, dispatch, or control by Drivorr. No Guarantee Acceptance of a ride request does not guarantee performance, completion, timing, or service quality. All obligations are solely between users. Payment All payments, deposits, and pricing are determined and handled directly between users. Drivorr does not process, transmit, hold, or refund payments. Cancellation Cancellations update platform records only and do not determine responsibility, fault, or payment obligations. Reviews Reviews are user-submitted content and informational only. Drivorr does not endorse or guarantee their accuracy. No-Show Clause No-show reports are user-submitted and informational only. Drivorr may review no-show reports for platform policy purposes only and does not determine legal fault or liability. Review Moderation Reviews are user-submitted opinions and informational only. Drivorr does not endorse, edit, or guarantee the accuracy of reviews. Drivorr may hide reviews for platform policy reasons without determining legal fault or truth. Admin Action Clause Any administrative action is for platform policy purposes only and does not constitute a legal finding, fault determination, or dispute resolution. No Dispute Resolution Drivorr does not investigate, adjudicate, or resolve disputes between users. All disputes must be resolved directly between users. Location Privacy and Live Location Sharing Exact pickup and dropoff details are protected and disclosed only to the rider and selected driver after a user-arranged request is accepted. When a driver enables the "En Route" feature, the driver's device may voluntarily share approximate real-time location data with the rider via the platform solely for the purpose of facilitating the user-arranged pickup. This location sharing is initiated solely by the driver's own device and is not monitored, stored, or recorded by Drivorr beyond what is technically necessary to display it within the active session. Drivorr does not retain persistent location histories, does not provide live tracking as a safety service, and does not perform dispatch, routing, or safety monitoring. Users assume all risk associated with any location data shared between them. Location Data Disclaimer Location data shared during an active ride session is transmitted directly between users' devices and is informational only. Drivorr does not guarantee the accuracy, timeliness, or completeness of any shared location data. Location sharing does not constitute a safety guarantee, monitoring service, or dispatch service of any kind. Off-Platform Responsibility Once users connect through the platform, all communications, agreements, services, payments, and transactions occur solely between users and outside the control of Drivorr. Trust Metrics Disclaimer Profile details, profile completion, completed ride counts, ratings, reviews, response activity, cancellation activity, document indicators, payment preferences, and deposit preferences may be user-submitted, system-generated, or incomplete. These indicators are informational only and do not represent endorsement, recommendation, operational approval, identity review, insurance review, legality, suitability, reliability, or a guarantee by Drivorr. File Privacy Driver documents are stored privately and are not publicly visible to riders or other users. Access may be limited to the account owner and restricted platform operations, security, moderation, legal compliance, or dispute handling where necessary. Driver Documents and Responsibility Acknowledgement Driver documents are self-submitted. Drivorr does not independently verify or guarantee identity, insurance, vehicle condition, safety, or future user conduct. No Warranty The platform is provided on an 'as is' and 'as available' basis without warranties of any kind. Limitation of Liability To the maximum extent permitted by law, Drivorr shall not be liable for any indirect, incidental, consequential, special, or punitive damages. Drivorr's total cumulative liability shall not exceed one hundred dollars ($100). California Civil Code Section 1542 Waiver You expressly waive and relinquish all rights and benefits under California Civil Code Section 1542, which states: 'A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.' Arbitration and Class Action Waiver All disputes shall be resolved exclusively through binding arbitration on an individual basis. Users waive any right to participate in class actions, class arbitrations, or representative actions. Data Retention and Use Drivorr may retain and use data, communications, logs, records, and file metadata for legal compliance, fraud prevention, safety, dispute handling, moderation, upload security, and enforcement purposes. Categories of Information We Collect Drivorr collects the following categories of personal information: (1) Identifiers and account data (name, email, role, selected state, user agent, IP address if available); (2) Profile and driver information (display name, bio, photo, vehicle details, home city/state and approximate home location used only for radius matching); (3) Driver documents (license, insurance, registration), stored privately and removed after operational review; (4) Rider government identification images, collected only if and when a rider chooses to submit them for identity review and removed after review; (5) Messages and communications between users; (6) Ride and offer data (pickup/dropoff addresses and coordinates, offer prices, status, scheduled time, notes); (7) Voluntary live location data shared only during an active session and not retained as a persistent history; (8) Reviews and ratings; (9) Favorites and saved drivers; (10) Reports and support tickets; (11) Legal acceptance records (agreement slug, version, timestamp, user agent); (12) Notifications; (13) Subscription and billing records (via Stripe); (14) Background check records (via Checkr, for DRIVORR Marketplace drivers who authorize one); (15) Audit and platform logs. How We Use Information Drivorr uses information to operate the marketplace, facilitate connections and direct communication between independent users, verify legal acceptance, administer driver participation eligibility review, process the optional Driver Membership subscription, support platform moderation and policy enforcement, prevent fraud and abuse, and retain records for legal, safety, security, and compliance purposes. Drivorr does not use personal information to provide, supervise, or control transportation services. Information We Share and Third-Party Providers Drivorr does not sell or share personal information for cross-context behavioral advertising. Drivorr shares information only as necessary to operate the platform and as described here: Stripe — processes Driver Membership subscription billing and maintains its own billing records; Checkr — conducts background checks for DRIVORR Marketplace drivers who authorize one, and maintains its own candidate and report records under the Fair Credit Reporting Act; Mapbox — provides map and location display services; Google — provides authentication (Sign in with Google) and map services where used; and a transactional email provider — delivers account, legal, and platform notifications. Drivorr may also disclose information when required by law, to protect rights or safety, or in connection with a merger, acquisition, or asset transfer. Driver documents, rider identification images, government IDs, and background check reports are not publicly visible to other users. Sensitive Personal Information For California residents, sensitive personal information may include government identification numbers or images, precise geolocation, and other categories defined by the CPRA. Drivorr collects sensitive personal information only for the specific purposes of participation eligibility review, identity review, and session-only live location sharing, and does not use it to infer characteristics or for advertising. You may limit the use of sensitive personal information as provided by California law. Your California Privacy Rights If you are a California resident, you have the right under the CCPA and CPRA to: know the personal information collected about you; request deletion of your personal information; correct inaccurate personal information; opt out of the sale or sharing of your personal information; limit the use of sensitive personal information; and not receive discriminatory treatment for exercising these rights. You may exercise these rights by submitting a request through Drivorr's contact/legal notices channel. Drivorr will respond within 45 days, may extend by an additional 45 days where reasonably necessary, and may verify your identity before responding. Authorized agents may submit requests with written permission. Drivorr may deny requests that are frivolous, fraudulent, or exempt under applicable law. For additional California-specific information, see the California Privacy Addendum, which supplements this Privacy Policy. Do Not Sell or Share My Personal Information Drivorr does not sell personal information and does not share personal information for cross-context behavioral advertising. No opt-out is required because Drivorr does not engage in these practices; however, this statement serves as Drivorr's response to "Do Not Sell or Share My Personal Information" requests. Children's Privacy Drivorr is intended for users 18 years of age and older and is not directed to minors. Drivorr does not knowingly collect personal information from children under 18. If you believe a minor has provided personal information, you may request deletion through the contact channel. Deletion and Correction Requests You may request deletion or correction of your personal information through Drivorr's contact/legal notices channel. Drivorr may retain certain information after deletion as permitted by law for legal acceptance, reports, disputes, safety, security, backups, fraud prevention, and compliance purposes. See the Data Retention Policy for retention periods. Changes to This Policy Drivorr may update this Privacy Policy from time to time. Material changes will be reflected by a new version number and effective date. Continued use of the platform after changes constitutes acceptance of the updated policy, and re-acceptance may be required for material changes. Contact Questions or privacy requests may be submitted through the contact/legal notices channel. Drivorr is not an emergency service; for emergencies call 911 or local emergency services.